Managing Our Unconscious Biases

The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.

These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.

By the end of the programme participants will be able to:

• Define unconscious bias and recognise its influence on decision-making
• Reflect on personal beliefs and experiences to surface potential biases
• Recognise biased behaviours, assumptions and language
• Apply practical techniques to challenge bias in themselves and others
• Support diversity and inclusion through everyday actions
• Contribute to a respectful culture where people feel valued and included

1. What Is Unconscious Bias?

• Why biases exist and how they influence perception and behaviour
• Effects on workplace fairness and interaction

2. Raising Self-Awareness

• Recognising personal biases through reflection
• Identifying moments where assumptions influence decisions

3. Recognising Bias in Others

• Spotting biased behaviour and language
• Understanding the impact on individuals and teams

4. Challenging and Reducing Bias

• Practical strategies to test assumptions and encourage fairness
• Encouraging open and constructive dialogue

5. Supporting Diversity and Inclusion

• Everyday actions that build psychological safety
• Strengthening equity in workplace systems and processes

6. Embedding Inclusive Habits

• Sustaining positive behaviours through accountability
• Demonstrating allyship in real-world scenarios

There are no specific prerequisites for this course.

Attendees may also be subsequently interested in

• Culture! What is it and why should we care?

Professionals at all levels who want to:

• Improve fairness and inclusivity in workplace interactions
• Strengthen decision-making and working relationships
• Understand how bias influences everyday behaviour
• Contribute to a positive and respectful culture

Relevant across all roles, industries and teams.