Effective Business Writing Skills
Business writing skills training for professionals who need to communicate clearly, professionally and with impact in writing. This practical programme develops the ability to structure messages, write with purpose and adapt tone for different audiences, while making effective use of AI as a writing support tool. Participants learn how to produce clear emails, reports and documents that reduce misunderstanding, save time and strengthen credibility in everyday workplace communication.
Description
The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Structure messages that are clear, concise and easy to action
- Write in a professional tone suited to audience needs
- Cut unnecessary wording, jargon and ambiguity
- Use formatting and layout to improve readability
- Review and refine writing for clarity, accuracy and impact
- Use AI responsibly to support drafting, summarising and editing
- Protect confidentiality, company values and personal credibility in written communication
Course Outline
1. Writing for Today’s Workplace
- Why written communication matters
- Where AI helps — and where human judgement must lead
2. Structuring Clear Business Communication
- Logical flow, purpose-led messaging and effective formatting
- Getting to the point early, removing confusion
3. Professional Tone and Language
- Adapting writing for different audiences and contexts
- Avoiding assumptions, emotion and unclear meaning
4. Effective Email Communication
- Subject lines that drive response
- Making requests and actions unmissable
5. Writing to Influence and Inform
- Communicating ideas persuasively
- Using examples and simple narrative techniques
6. Responsible Use of AI (where appropriate)
- Drafting support, summarising and tone alignment
- Maintaining confidentiality and accuracy
- Preserving your own voice and reputation
7. Editing for Impact
- Quick readability and clarity checks
- Final review before hitting send or publish
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Managing Time & Tasks Effectively
Who should attend
Suitable for anyone who writes as part of their role and wants to:
- Communicate clearly and confidently
- Reduce misunderstandings and follow-up queries
- Improve the impact of reports, emails and updates
- Write more quickly without sacrificing professionalism
Relevant across all business functions, levels and industries.
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
