Developing Coaching Skills
Coaching skills training for professionals who want to support others’ growth, performance and confidence. This practical programme builds the ability to listen deeply, ask powerful questions and guide reflective conversations. Participants learn how to move from telling to enabling, helping colleagues think for themselves, overcome obstacles and take ownership of their development in everyday workplace interactions.
Description
The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Explain the role and value of coaching in workplace growth
- Build trust and rapport in a coaching relationship
- Use active listening and empathic responses effectively
- Apply questioning techniques that encourage reflection and insight
- Support coachees to set meaningful goals and take ownership
- Provide constructive feedback that supports progress
Course Outline
1. The Role of Coaching at Work
- Principles and responsibilities of a coach
- Benefits to individuals and organisations
2. Active Listening and Empathy
- Techniques to understand perspectives fully
- Creating a safe and supportive environment
3. Powerful and Purposeful Questioning
- Encouraging reflection and clear thinking
- Helping coachees identify their own solutions
4. Trust and Relationship Building
- Strengthening psychological safety
- Maintaining open and respectful dialogue
5. Goal Setting and Accountability
- Establishing actionable plans
- Encouraging ownership of outcomes
6. Coaching Feedback
- Providing constructive challenge
- Reinforcing confidence and progress
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Human Relations and Interpersonal Skills
Who should attend
Ideal for those who want to coach effectively in a workplace setting, including:
- Managers and team leaders
- HR and talent professionals
- Experienced colleagues who support others’ learning
- Anyone seeking to strengthen coaching as part of their role
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
