Developing Productive Conversations and Deep Listening

The programmes within this Communication pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening inside your organisation. What initially presents as a “communication problem” frequently turns out to be something deeper – a question of confidence, trust, conflict, influence or clarity of management.

These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people currently communicate, where friction or misunderstanding arises and what kind of development will genuinely shift behaviour. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Personal Development, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.

By the end of the programme participants will be able to:

• Recognise what supports or hinders productive conversations
• Apply active listening techniques to understand perspectives fully
• Communicate assertively and respectfully in challenging moments
• Use non-verbal communication to reinforce connection
• Build trust and rapport through honest and positive interaction
• Reflect on their communication habits and commit to improvement

1. The Importance of Productive Conversations

• Why effective communication matters
• Common barriers and how to overcome them

2. Active Listening and Empathy

• Techniques for deep listening
• Understanding and acknowledging emotions

3. Confident Communication in Challenge

• Approaches for difficult or sensitive conversations
• Respectful and assertive expression

4. Non-Verbal Communication Awareness

• How body language influences understanding
• Matching verbal and non-verbal cues

5. Stronger Relationships Through Communication

• Creating trust-based interactions
• Contributing to a positive team environment

6. Reflection and Continuous Learning

• Identifying personal strengths and blind spots
• Applying learning to real workplace scenarios

There are no specific prerequisites for this course.

Attendees may also be subsequently interested in

• Human Relations and Interpersonal Skills

Suitable for professionals in any role who want to:

• Improve listening and interpersonal communication
• Build stronger relationships with colleagues and stakeholders
• Navigate difficult conversations with confidence
• Enhance their ability to collaborate effectively