Psychology of Communication Intelligence

On completion of this training, attendees will be able to:

• Understand how people differ in what they communicate.
• Understand how people differ in how they communicate.
• Understand their own tendency in communication and how to improve.
• Apply the above in every interaction and communication.
• Relate learnings to their own context and experience and identify areas for individual growth.
• Improve communication to increase effectiveness of any person in any situation.

Communication background

• Communication -  a core skill
• Communication as a strategic driver
• Communication in a more online world
• Trends in modern communication

Communication Styles

• Left vs right brain
• Issues with the left and right brain
• The communication styles background
• The communication styles framework
• Communication Styles Characteristics
• Making the Communication Styles practical
• Applying resonance in the communication styles
• Saying no to scope creep
• Addressing a problem

Communication Behaviours

• Communication behaviours background
• Focus on yourself vs focus on others
• Communication behaviours descriptors
• Making the communication behaviours practical
• When to apply the communication behaviours
• Negative consequences of the different communication behaviours
• Tactics to apply if you display too much of a specific communication behaviour

Profile debrief

• Principles of the profile
• Statistics from the database
  • Country comparisons
  • Age comparison
• Profile scoring
• Experiments done with the profile
• Profile debrief

Listening

• How people listen
• Questioning types
• Assumptions
• Tips on listening
• Keywords and summarizing
• Communication behaviours in listening
• Communication styles in listening

Trust

• Trust impact
• Trust elements
• Trust advice for the different Communication behaviours
• Trust advice for the different Communication styles

There are no prerequisites.

Attendees are advised that the course is designed to facilitate continuous learning cycles. Attendees will be expected to prepare for each training session by completing short pre-training tasks to support their own learning.

Attendees may also be interested in:

• Psychology of Sales
• Psychology of Presentations
• Psychology of Agile Communication
• Psychology of Legal Communication
• Psychology of Leadership Communication
• Psychology of Procurement Communication
• Psychology of Change Communication
• Psychology of Storytelling
• Psychology of Negotiation
• Psychology of Coaching Communication

Expleo Academy is happy to discuss your specific training needs to advise on your learning pathway to achieve optimal communication.

This programme has a broad target audience, including members of any project team, leaders, salespeople, coaches, and anyone who wants to understand and apply communication that builds trust with people and resonates with people.