All courses

During this workshop, you will practice effective communication and conflict resolution methods to turn challenging customers into satisfied ones.

In this workshop you will learn techniques to identify the root causes of conflicts and understand the different conflict resolution styles. You will practice active listening and communication skills to de-escalate tense situations and foster understanding. Additionally, you will explore strategies for managing difficult behaviours and promoting a culture of respect and collaboration.

In this workshop you will learn the key principles of performance management and how to conduct constructive performance reviews that motivate and inspire your team. You will explore techniques for giving feedback, setting SMART goals, and addressing performance challenges.

After this workshop, you will have the knowledge and skills to create a more inclusive and equitable environment where diversity is celebrated, and biases are actively managed.

In this workshop you will learn how to plan and organise meetings, set clear objectives, and ensure active participation and engagement from all meeting attendees.

Managing Successful Programmes MSP® Certification is a comprehensive approach to programme management enabling organizations to deliver complex, strategic initiatives successfully.  Programme Managers will identify, prioritize, direct, and coordinate multiple projects within a programme, aligning with the organization's objectives and delivering measurable benefits. This course provides participants with the skills and knowledge to implement MSP®  structure, philosophy, principles and governance

After this workshop, you will be empowered to take control of your time, boost productivity, and accomplish tasks efficiently, leading to improved performance and reduced stress.

This workshop is a mini MBA and provides a condensed yet thorough understanding of essential elements in Finance, Risk Management, and Corporate Governance.