All courses

Criteria and competency-based interviewing skills training for managers and recruiters who need to make fair, consistent and evidence-based hiring decisions. This practical programme builds confidence in designing interview criteria, asking effective behavioural questions and assessing candidates objectively. Participants learn how to reduce bias, improve decision quality and select people who genuinely fit the role and organisation.

This workshop delves into organisational culture and the benefits of strong culture, such as improved employee engagement, enhanced teamwork and increased organisational success.

This course empowers professionals across data-driven organisations with the skills to confidently interpret data, generate insights, and drive informed decision-making, ensuring data is embedded into everyday business conversations and strategic actions. "The BARC Data, BI and Analytics Trend Monitor 2025 reports emphasise that while AI and automation are transforming industries, the foundation of success lies in robust data practices like quality and governance, along with a strong data culture."

Difficult people and challenging situations training for professionals who need to remain calm, confident and constructive under pressure. This practical programme builds emotional awareness, resilience and effective response strategies. Participants learn how to manage conflict, handle strong behaviour, protect relationships and address issues early, enabling them to stay in control and resolve challenging interactions positively in real workplace situations.

In this workshop, you will learn effective communication techniques, conflict resolution strategies, and methods to manage emotions in challenging situations.

In this workshop you will explore the benefits of delegation, learn techniques for identifying tasks suitable for delegation, and develop communication and coaching skills to delegate effectively.

Customer service skills training for professionals who want to deliver consistently high-quality, memorable service. This practical programme builds awareness of customer expectations, emotional intelligence and professional judgement. Participants learn how to handle enquiries, resolve issues, manage difficult interactions and create positive experiences that strengthen trust, loyalty and reputation in every customer-facing situation.

Assessment centre design training for HR and talent professionals who need to assess capability, potential and readiness with fairness and rigour. This practical programme builds confidence in designing exercises, defining competencies and using objective criteria. Participants learn how to create valid, inclusive assessment centres, interpret results accurately and use insight to support selection, promotion and development decisions.