Providing High Performance Feedback
Performance feedback skills training for managers and professionals who need to improve performance through clear, constructive dialogue. This practical programme builds confidence in giving timely, honest and balanced feedback that motivates rather than demoralises. Participants learn how to address issues early, recognise strengths, handle defensiveness and hold productive conversations that drive improvement and accountability in the workplace.
Description
The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Explain the value of constructive, performance-focused feedback
- Use practical models to structure feedback clearly
- Deliver feedback that is specific, balanced and actionable
- Apply active listening and empathy to encourage positive engagement
- Respond confidently when feedback triggers defensiveness or resistance
- Reinforce continuous improvement through regular conversations
- Build a supportive environment where feedback is normal and valued
Course Outline
1. The Importance of High-Performance Feedback
- Supporting development and organisational goals
- Overcoming hesitation around difficult conversations
2. Effective Feedback Delivery Techniques
- Using clear structure (including SBI model)
- Language and tone that support progress
3. Specific and Actionable Feedback
- Providing clarity around expectations and outcomes
- Driving accountability and follow-through
4. Handling Challenging Reactions
- Managing emotions and defensiveness
- Keeping conversations on track constructively
5. Creating a Feedback Culture
- Encouraging openness through trust and consistency
- Enabling peer-to-peer feedback and shared learning
6. Embedding Feedback in Performance Practice
- Making ongoing conversations routine and effective
- Tracking and measuring progress over time
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Developing Productive Conversations and Deep Listening
Who should attend
Useful for anyone who provides performance feedback, including:
- Managers and team leaders
- HR and talent professionals
- Supervisors and coaches
- Colleagues who support others’ development
- Individuals seeking to strengthen collaboration
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
