Human Relations and Interpersonal Skills
Human relations and interpersonal skills training for professionals who need to build strong, effective working relationships. This practical programme develops self-awareness, empathy and communication skills that improve trust, collaboration and everyday interactions. Participants learn how to understand others, manage differences, handle tension constructively and create positive, respectful working relationships across teams and roles.
Description
The programmes within this Communication pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening inside your organisation. What initially presents as a “communication problem” frequently turns out to be something deeper – a question of confidence, trust, conflict, influence or clarity of management.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people currently communicate, where friction or misunderstanding arises and what kind of development will genuinely shift behaviour. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Personal Development, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Communicate clearly and listen actively
- Strengthen self-awareness and emotional intelligence
- Build and sustain positive working relationships
- Respond to conflict with confidence and composure
- Demonstrate respect and inclusivity when working with diverse groups
- Contribute to a constructive and supportive team culture
Course Outline
1. Foundations of Interpersonal Skills
- Why relationships matter at work
- Communicating to understand and be understood
2. Developing Emotional Intelligence
- Recognising emotional triggers in oneself and others
- Using empathy to improve connection and trust
3. Building Positive Relationships
- Active listening and effective questioning
- Strengthening rapport through consistency and respect
4. Responding to Conflict
- Identifying common causes of interpersonal tension
- Approaches for finding collaborative solutions
5. Embracing Diversity and Inclusion
- Understanding different perspectives
- Communicating sensitively in a multicultural environment
6. Team Collaboration
- Encouraging shared accountability and contribution
- Behaviours that support a productive team climate
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Developing Productive Conversations and Deep Listening
- Managing Productive Meetings
Who should attend
Relevant for anyone who works with others and wants to:
- Strengthen communication and collaboration skills
- Build rapport and positive relationships
- Navigate different personalities and working styles
- Resolve disagreements more constructively
Suitable across all roles, levels and industries.
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
