1 Confirmation
Booking are provisional until full payment is received. For payment by Purchase Order, a copy of the Purchase Order (either hard copy or .pdf format) must be received by Expleo Group prior to your booking being confirmed. Alternatively, an invoice can be sent out, against which a Purchase Order can be raised.
2 Payment
Unless agreed otherwise, all payments must be received within 30 days of invoice date, or prior to the course commencement – whichever is earliest. Failure to pay within this time may result in the course place being cancelled subject to the cancellation terms below.
3 Cancellations and Transfers
3.1 Cancellations
Cancellations must be received in writing and are subject to the following charges:
- Cancellations received between 14 and 28 days prior to the date of the course commencement will be charged at 50% of the invoiced cost.
- Cancellations received within 14 days prior to the date of the course commencement will be charged at 100% of the invoiced cost.
- Any exam fees paid to an external organisation are usually non-refundable, and are subtracted from any refund amount.
3.2 Transfers
Transfers to alternative events must be received in writing and are subject to the following charges:
- Transfers received between 14 and 28 days prior to the date of the course commencement will be charged at 25% of the invoiced cost.
- Transfers received within 14 days prior to the date of the course commencement will be charged at 50% of the invoiced cost.
- Any exam fees paid to an external organisation are usually non-refundable, and are subtracted from any refund amount.
3.3 Summary of cancellation and Transfer Fees for Public Scheduled Courses
| >28 days before the course commencement | 14-28 days before the course commencement | <14 days before the course commencement | |
| Cancellation Fee | 0% | 50% | 100% |
| Transfer Fee | 0% | 25% | 50% |
4 Substitutions
Delegate substitutions are welcome at any time and usually do not incur any charge. Administration fees may be chargeable for changes to exam registrations. Please contact Expleo Group to discuss.
5 Alterations to the Advertised Course
Expleo Group reserves the right to change the venue, date and content or trainer of its courses at any time. In the event that the venue or date is changed, Expleo Group will not be responsible for covering airfares, hotel or any other costs incurred by the delegate. In the event Expleo Group cancels the course, Expleo Group reserves the right to transfer the booking to another course to be held in the following 12 months or to provide a credit note of an equivalent amount to another course within the following 12 months.
6 Liability
By completing the registration and booking the course, the client hereby agrees that Expleo Group will not be liable to mitigate its losses for any less than 50% of the total booking cost.
7 Data Protection
Data collection and protection for the Expleo Group Academy operates under the Expleo Group Data Security Policy (https://expleo.com/DP/DPA-Customer-en).
