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Delivering World Class Customer Service
After this workshop, you will be equipped to deliver world-class customer service, creating memorable experiences that leave a lasting positive impression.
Designing & Developing an Assessment Centre
In this workshop you will delve into the fundamental principles of designing and implementing an assessment centre, enabling you to identify and apply best practices that align with organisation objectives.
Designing & Producing a Development Centre
In this workshop you will explore the core principles of designing and producing a development centre, to identify and apply best practices that align with organisation development goals.
Developing ‘Internal Consultancy Skills’
In this workshop you will learn internal consultancy skills such as how to extract actionable insights from data sets, optimise business processes, and drive organisational success in today's data-driven landscape.
Developing a Coaching Culture
In this workshop you will learn the fundamentals of coaching, including active listening, powerful questioning, and providing constructive feedback. You will explore the benefits of a coaching culture and how it contributes to employee engagement and organisational success.
Developing Coaching Skills
In this workshop, you will learn the principles of coaching, active listening techniques, and methods to ask powerful questions.
Developing Confident and Assertive Behaviours
This workshop is designed to instill strategies to boost self-confidence, communicate assertively, and handle challenging situations with poise.
Developing Core Leadership Skills
This workshop is designed to equip you with foundational leadership skills including communication, emotional intelligence and decision-making for motivating your team, fostering a positive work culture and resolving conflicts.
Developing Facilitation Skills
In this workshop, you will learn facilitation principles, communication strategies, and group dynamics to guide discussions, foster participation, and manage group conflicts constructively.
Developing Mentoring Skills
In this workshop, you will learn the essential principles of mentoring, effective communication strategies, and techniques to provide constructive feedback..
Developing Negotiation Skills
In this workshop, you will learn effective negotiation, including strategies for preparing, communicating, and reaching mutually beneficial agreements.
Developing Productive Conversations and Deep Listening
This workshop instils techniques for communication, handling challenging conversations and conflict and connecting with others on a deeper level.
