Using AI to Communicate Clearly, Credibly and Responsibly

The programmes within this Communication pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening inside your organisation. What initially presents as a “communication problem” frequently turns out to be something deeper – a question of confidence, trust, conflict, influence or clarity of management.

These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people currently communicate, where friction or misunderstanding arises and what kind of development will genuinely shift behaviour. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Personal Development, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.

By the end of this programme participants will be able to:

• Explain where AI adds genuine value in workplace communication
• Identify the risks associated with over-reliance on AI-generated content
• Apply clear judgement about when AI is appropriate and when it is not
• Maintain responsibility for tone, accuracy and intent in all communications
• Use AI to improve clarity without compromising credibility
• Recognise ethical and confidentiality considerations in everyday use

1. AI in Everyday Communication

• How AI is already shaping workplace communication
• Benefits, limitations and common misconceptions

2. Ownership and Accountability

• Why AI output is never “neutral”
• Remaining responsible for what you send and say

3. Clarity, Tone and Intent

• The risk of generic language and misaligned tone
• Using AI to sharpen, not dilute, meaning

4. Accuracy and Trust

• Understanding hallucination and false confidence
• Verifying content and protecting credibility

5. Safe and Responsible Use

• Confidentiality, data protection and professional boundaries
• What should never be shared with AI tools

6. Human Judgement in an AI World

• Avoiding dependency and erosion of thinking
• Using AI as a partner, not a proxy

7. Practical Application

• Applying principles to real workplace scenarios
• Developing personal guidelines for responsible use

• Managers, team leaders and professionals who regularly communicate with colleagues, clients or stakeholders
• Individuals who are already experimenting with AI tools and want to use them more responsibly
• Those who want to improve the quality, clarity and impact of written and verbal communication
• Anyone concerned about accuracy, tone, confidentiality and professional credibility in an AI-enabled workplace

There are no specific prerequisites for this event