Leading in a Crisis

The programmes within this Management and Leadership pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening in the day-to-day reality of managing people and performance. What is often framed as a need to “upskill managers” typically reveals a deeper challenge – clarity of role, consistency of behaviour, confidence in decision-making or the ability to lead through uncertainty.

These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how management is currently experienced across your organisation and what kind of development will genuinely change how people lead, support and hold others to account. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Personal Development, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.

By the end of the programme participants will be able to:

• Recognise crisis triggers and assess potential risks
• Apply critical thinking to make informed, timely decisions
• Communicate clearly with stakeholders under pressure
• Manage emotional responses and maintain composure
• Sustain morale, trust and team engagement during adversity
• Support future readiness through reflection and contingency planning

1. Crisis Leadership Fundamentals

• The role of leadership in crisis response
• Impact of disruption on performance and behaviour

2. Recognising and Assessing Crisis Situations

• Early warning signs, triggers and escalation
• Structured analysis and risk assessment

3. Effective Decision-Making in Uncertainty

• Prioritising rapidly with limited information
• Reducing ambiguity through practical frameworks

4. Transparent Stakeholder Communication

• Providing clarity, reassurance and timely updates
• Maintaining trust and credibility throughout the crisis

5. Emotional Regulation and Personal Resilience

• Protecting mental state under sustained pressure
• Supporting wellbeing for self and team

6. Sustaining Team Connection and Motivation

• Reinforcing collaboration and shared purpose
• Addressing concerns constructively and early

7. Preparing for the Future

• Crisis debriefs and continuous improvement
  Building organisational resilience for next time

There are no specific prerequisites for this course.

Attendees may also be subsequently interested in

• Putting Strategy into Action

Suitable for:

• Managers, supervisors and team leaders
• Individuals responsible for navigating disruption or change
• Those preparing for greater leadership responsibility

Relevant across all business sectors where resilience and continuity are critical.