Creative Problem Solving & Decision Making
Creative problem-solving and decision-making skills training for professionals who need to think clearly in complex and uncertain situations. This practical programme develops analytical thinking, creativity and sound judgement. Participants learn how to frame problems, explore options, challenge assumptions and make confident, balanced decisions that improve outcomes, reduce risk and support effective action in real workplace contexts.
Description
The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Explain why creative problem-solving is essential to performance
- Identify and overcome barriers to clear thinking
- Use structured tools to define problems accurately
- Generate, evaluate and prioritise solutions
- Apply decision-making methods to select the best approach
- Build support for ideas and implement solutions confidently
- Review and improve processes to strengthen future performance
Course Outline
1. Foundations of Creative Problem Solving
- Why creativity matters in decision-making
- Common thinking traps and how to avoid them
2. Structured Problem Analysis
- Clarifying root causes rather than symptoms
- Tools for investigation and insight
3. Idea Generation Techniques
- Encouraging diverse thinking
- Brainstorming and other practical methods
4. Effective Decision-Making
- Analysing options and consequences
- Using decision-making frameworks
5. Bringing Solutions to Life
- Securing buy-in and overcoming resistance
- Monitoring progress and adjusting as needed
6. Continuous Improvement Mindset
- Reviewing what worked well and what did not
- Reinforcing learning into routine practice
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Human Relations and Interpersonal Skills
Who should attend
Designed for anyone who wants to:
- Strengthen analytical and decision-making skills
- Approach challenges with greater creativity
- Improve confidence in selecting a way forward
- Support innovation and continuous improvement
Relevant at all levels and across all business functions.
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
