Creative Problem Solving & Decision Making
Creative problem-solving and decision-making skills training for professionals who need to think clearly in complex and uncertain situations. This practical programme develops analytical thinking, creativity and sound judgement. Participants learn how to frame problems, explore options, challenge assumptions and make confident, balanced decisions that improve outcomes, reduce risk and support effective action in real workplace contexts.
Description
The programmes within this Personal Development pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening for individuals and teams within your organisation. What begins as a request for confidence, resilience or mindset support often reveals something deeper – identity, self-belief, emotional commitment or the ability to navigate change.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people see themselves, how they show up at work and what inner shifts are required to unlock stronger performance and fulfilment. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Communication, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
Explain why creative problem-solving is essential to performance
Identify and overcome barriers to clear thinking
Use structured tools to define problems accurately
Generate, evaluate and prioritise solutions
Apply decision-making methods to select the best approach
Build support for ideas and implement solutions confidently
Review and improve processes to strengthen future performance
Course Outline
1. Foundations of Creative Problem Solving
Why creativity matters in decision-making
Common thinking traps and how to avoid them
2. Structured Problem Analysis
Clarifying root causes rather than symptoms
Tools for investigation and insight
3. Idea Generation Techniques
Encouraging diverse thinking
Brainstorming and other practical methods
4. Effective Decision-Making
Analysing options and consequences
Using decision-making frameworks
5. Bringing Solutions to Life
Securing buy-in and overcoming resistance
Monitoring progress and adjusting as needed
6. Continuous Improvement Mindset
Reviewing what worked well and what did not
Reinforcing learning into routine practice
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Human Relations and Interpersonal Skills
Who should attend
This program is suitable for professionals from all industries and roles who want to enhance their problem-solving and decision-making skills. Whether you are a team leader, manager, project manager, or individual contributor, this training will benefit you if you aim to approach challenges with creativity and make informed decisions that drive positive outcomes.
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
