The Internal Consultant – Skills Development
Internal consulting skills training for professionals who support change, improvement and decision-making across the organisation. This practical programme builds the ability to diagnose issues, ask insightful questions and influence without authority. Participants learn how to work credibly with stakeholders, challenge constructively, shape solutions and add real value as trusted internal advisers in complex workplace environments
Description
The programmes within this Communication pillar are not “off-the-shelf” courses. They are designed as a menu of development options that can be combined, adapted and shaped to reflect what is really happening inside your organisation. What initially presents as a “communication problem” frequently turns out to be something deeper – a question of confidence, trust, conflict, influence or clarity of management.
These outlines are therefore best read as catalysts for discussion – prompts to help you reflect on how people currently communicate, where friction or misunderstanding arises and what kind of development will genuinely shift behaviour. In practice, the most effective solutions often draw on complementary elements from across our other pillars – Personal Development, Management and Leadership, Business Development and Senior-Level Leadership and Talent Development. Every intervention we deliver is built in partnership with you, around your culture, your people and the outcomes you need to achieve.
Course Objectives
By the end of the programme participants will be able to:
- Describe the responsibilities and value of internal consulting
- Build rapport and credibility with internal clients
- Apply structured analysis and consulting tools
- Communicate insights clearly and persuasively
- Anticipate resistance and respond constructively
- Plan and track progress on internal consulting engagements
Course Outline
1. Understanding the Internal Consultant Role
- How internal consulting supports business performance
- Distinction from support-only or advisory roles
2. Strong Client Relationships
- Establishing trust and partnership
- Active listening and expectation-setting
3. Consulting Models and Tools
- Structured frameworks for diagnosing challenges
- Approaches for problem-solving and decision support
4. Communicating for Influence
- Presenting recommendations with clarity
- Tailoring delivery to different stakeholders
5. Navigating Challenge and Resistance
- Identifying early warning signs
- Strategies to progress agreement and commitment
6. Project Discipline for Internal Consultants
- Planning, monitoring and managing milestones
- Reviewing success criteria to support ongoing improvement
Prerequisites
There are no specific prerequisites for this course.
Related Certifications
Attendees may also be subsequently interested in
- Human Relations and Interpersonal Skills
Who should attend
Professionals who provide specialist advice to internal stakeholders, including those working in:
- HR, IT and Finance
- Operations, Compliance or Transformation
- Project-based and shared services teams
Ideal for those developing or transitioning into internal consulting roles.
Contact us to train your team
Looking to upskill your team? We offer tailored training designed around your needs. Flexible formats, expert instructors, real impact. Get in touch — your next training starts here.
