Psychology of Communication Intelligence

Expleo’s interactive Psychology of Communication course provides a starting point for your communication intelligence journey. Resonating with people empowers communication to build strong relationships. Communication enables all other skills particularly in this increasingly online/offsite world. Communication Intelligence + Resonate = reCInate.

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  • Psychology of Communication Intelligence

    3 half days live online
    Expleo’s interactive Psychology of Communication course provides a starting point for your communication intelligence journey. Resonating with people empowers communication to build strong relationships. Communication enables all other skills particularly in this increasingly online/offsite world. Communication Intelligence + Resonate = reCInate.
    Online 24 Feb 25
Description

Expleo Academy’s Psychology of Communication course is designed to immerse attendees in a mindset of the critical importance of communication. Attendees will understand how people differ in their communication through a communication framework. 

We all differ in our communication approach and by understanding that we can alter our communication to improve our effectiveness.

In newly published research, LinkedIn analysed skills shortages based on data from member profiles and job postings. “Communications is the No. 1 skills gap.”, Jeff Weiner told CNBC.

In this new more virtual world, communication has moved from very important to critical. In this new way of living and remote working it is critical that you  both get the attention and keep the attention, of your audience, otherwise 1 click and you become a podcast or just a silent movie.

The collaborative learning environment offers opportunities to learn from interactions with co-attendees, apply newly learnt perspectives on effective communication to make yourself, your team and the company perform optimally.

Course Objectives

On completion of this training, attendees will be able to:

  • Understand how people differ in what they communicate.
  • Understand how people differ in how they communicate.
  • Understand their own tendency in communication and how to improve.
  • Apply the above in every interaction and communication.
  • Relate learnings to their own context and experience and identify areas for individual growth.
  • Improve communication to increase effectiveness of any person in any situation.
Course Outline

Communication background

  • Communication -  a core skill
  • Communication as a strategic driver
  • Communication in a more online world
  • Trends in modern communication

Communication Styles

  • Left vs right brain
  • Issues with the left and right brain
  • The communication styles background
  • The communication styles framework
  • Communication Styles Characteristics
  • Making the Communication Styles practical
  • Applying resonance in the communication styles
  • Saying no to scope creep
  • Addressing a problem

Communication Behaviours

  • Communication behaviours background
  • Focus on yourself vs focus on others
  • Communication behaviours descriptors
  • Making the communication behaviours practical
  • When to apply the communication behaviours
  • Negative consequences of the different communication behaviours
  • Tactics to apply if you display too much of a specific communication behaviour

Profile debrief

  • Principles of the profile
  • Statistics from the database
    • Country comparisons
    • Age comparison
  • Profile scoring
  • Experiments done with the profile
  • Profile debrief

Listening

  • How people listen
  • Questioning types
  • Assumptions
  • Tips on listening
  • Keywords and summarizing
  • Communication behaviours in listening
  • Communication styles in listening

Trust

  • Trust impact
  • Trust elements
  • Trust advice for the different Communication behaviours
  • Trust advice for the different Communication styles
Prerequisites

There are no prerequisites.

Attendees are advised that the course is designed to facilitate continuous learning cycles. Attendees will be expected to prepare for each training session by completing short pre-training tasks to support their own learning.

Related Certifications

Attendees may also be interested in:

  • Psychology of Sales
  • Psychology of Presentations
  • Psychology of Agile Communication
  • Psychology of Legal Communication
  • Psychology of Leadership Communication
  • Psychology of Procurement Communication
  • Psychology of Change Communication
  • Psychology of Storytelling
  • Psychology of Negotiation
  • Psychology of Coaching Communication

Expleo Academy is happy to discuss your specific training needs to advise on your learning pathway to achieve optimal communication.

Who should attend?

This programme has a broad target audience, including members of any project team, leaders, salespeople, coaches, and anyone who wants to understand and apply communication that builds trust with people and resonates with people.

What do our clients say?
"I liked the interactions with the group. Trainer master of the topic. Practical examples and opportunities to practice"

Adriano Thomazi

Senior Business Analyst
"The framework itself is not overly complicated but delivers completely."

Mark Mellon

Programme Manager
"The training exercises, learning ebook - all organised and prepared ahead of the training. Last but not least, teaching is perfect."

Shafiya Mysore

Senior Technical Engineer
"The interaction, the breakout sessions and the overall flow of the course. Like the scenarios given and Deon made sure everyone understood what was being said before moving on."

Principal Business Analyst

Attended Psychology of Communication Intelligence
"There was real life scenarios that could be put into practice going forward. It opened my eyes to how conversations are formed to hit all style and behaviours."

Deirdre Watters

QA Manager
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